A training session should provide more than just information about the workings of the programs. It’s also important to have enough “hands-on” time working with real data and events that new users can be freshly motivated by the experience of power at their fingertips. It should also provide a time for those who will use the software to re-evaluate their workflow and consider new ways of cooperating.
The obvious question to ask in making this decision is, Will training pay for itself? Event Manager is thoroughly documented; you receive a 400-page user manual, and the Help screens within the software are context-sensitive and comprehensive.
In our experience, a single user in a small office who is technically savvy and motivated may be comfortable mastering the software at his or her own pace.
In a group situation, training together brings a unified approach (training sessions often lead to solving age-old problems) and can create a strong bond for moving ahead as a team. And when a single investment can immediately boost the productivity of a whole team, it can pay for itself quickly. Groups who have received training together almost always feel the result was well worth the cost and the effort.
The best time to be trained is just before beginning work on your first event using the software. This may allow time after purchase to carry out some initial explorations so the program is not new and strange; even a little experience with it before training pays off in learning retention. But even more important are the real-world sense of urgency that an upcoming event brings to the learning process and the opportunity to practice new skills immediately after training.
We have conducted trainings of anywhere from one to four days. The norm is two.
The first day is spent mostly on covering the program's installation, maintenance and features, with some practice interspersed. The second day is spent wrapping up the questions left hanging, importing data, one-on-one work, getting a good start on upcoming events, and so forth. A typical schedule can be seen by following the link in the sidebar.
$750 per day, plus expenses of travel, accommodations and meals.
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